Refund Policy

Return & Refund Policy

 

Effective Date: March 29, 2026  

 

At Kiara’s Furniture, we take pride in providing quality products to our customers. Due to the nature of our business, all sales are considered final. Please review our policy carefully before making a purchase.

 

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1. All Sales Final

 

All purchases made through Kiara’s Furniture are final. We do not offer refunds, cancellations, or exchanges once an order has been placed or delivered.

 

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2. Damaged or Defective Items

 

We will only accept returns or offer resolutions if an item is received in a damaged or defective condition.

 

Customers must:

- Inspect all items upon delivery or pickup  

- Report any damage or defects within 48 hours of receiving the item  

- Provide clear photos and a description of the issue  

 

Failure to report damage within this timeframe may result in denial of the claim.

 

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3. Resolution Process

 

If your claim is approved, Kiara’s Furniture will determine the appropriate resolution, which may include:

 

- Repair of the item  

- Replacement of the item  

- Store credit (if applicable)  

 

Refunds are not guaranteed and are issued at our sole discretion.

 

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4. Non-Returnable Situations

 

We do not accept returns or issue refunds for:

- Buyer’s remorse  

- Incorrect measurements or items that do not fit your space  

- Normal wear and tear  

- Minor variations in color, texture, or finish  

 

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5. Order Responsibility

 

Customers are responsible for:

- Ensuring correct measurements before purchase  

- Providing accurate delivery information  

- Being available at the scheduled delivery time  

 

Additional fees may apply for failed deliveries or rescheduling.

 

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6. Financing Purchases

 

Orders made through financing or payment plans are still subject to this Return & Refund Policy. Approval of financing does not guarantee eligibility for refunds or returns.

 

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7. Contact Us

 

For any issues or concerns, please contact us:

 

Kiara’s Furniture  

Email: kiarasfurniture@gmail.com  

Phone: 972-600-9988  

 

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By completing a purchase, you acknowledge and agree to this Return & Refund Policy.